Carrum Health and Teladoc Health: Better Together
Teladoc Health has chosen Carrum Health as their sole Centers of Excellence (COE) partner to provide high-quality specialty care at a significantly lower cost. Carrum connects employers directly to leading providers with pre-negotiated, value-based rates for the most expensive care—like surgery, cancer treatment, and substance use disorder care. From navigation to recovery, we support members every step of the way—ensuring a seamless experience that’s reflected in our 80+ NPS.
With Teladoc Health and Carrum working together, members transition from virtual care to in-person treatment with confidence and ease.
While we hope your employees always remain healthy, there may be times where higher levels of care are needed. Teladoc Health ensures members receive the right support every step of the way. Through this partnership, members who require in-person specialty care – the weight loss patient needing bariatric surgery, or a recently diagnosed member seeking cancer treatment can access top-tier care at significantly lower costs through Carrum. Whether it’s complex surgery, oncology care, substance use care, or another special procedure, Carrum ensures members receive high-quality treatment with full coordination and support.
The result: fewer unnecessary surgeries, considerably lower complication rates, significantly lower costs, and better health outcomes.
With streamlined procurement, it’s easy to start offering Carrum Health via an addendum to an existing Teladoc Health contract.
Highest quality at drastically lower costs
Little to no out of pocket spend for employees
Equitable access to the top 10% of surgeons and providers in the US with white glove support from start to finish
The Carrum Health Difference
The right care from the best providers
We evaluate doctors and facilities on dozens of success metrics and only partner with the top 10% across the nation. Our uncompromising focus on quality means each patient gets the care they need, along with a provider-held warranty on every bundle that drives accountability and better outcomes.
80%Reduced readmissions*
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30-dayStandard surgical warranty
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Predictable and immediate cost savings
We incentivize delivering appropriate care, helping avoid unnecessary and costly procedures. We fully bundle all of the services a patient needs (e.g. facility, provider and treatment fees) into one, upfront payment, providing immediate return on investment and most. if not all, costs are covered for members.
80+Net Promoter Score
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45%Savings per surgical procedure*
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Carrum Cancer Care Program
Carrum Cancer Care is the first value-based treatment program for nearly all cancer types, supported by a network of 400+ top facilities nationwide. We provide members access to expert cancer teams, comprehensive treatments, complete care coordination, and on-demand physical and emotional support for the duration of care. With better patient outcomes, cost predictability, and local access, we offer a patient-centered experience, all within a single, integrated contract.
$0Out-of-pocket for members**
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Up to 30%Savings per cancer treatment episode
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Carrum Substance Use Treatment Program
Carrum’s Substance Use Treatment Program delivers evidence-based care for individuals battling alcohol and opioid use disorders, with immediate access to top-rated centers nationwide. Focused on long-term recovery and reducing relapses, our program provides comprehensive, personalized support from detox through recovery. Members face zero out-of-pocket costs, while employers benefit from significant savings from our value-based, pre-negotiated rates.
90%+Referrals happen same day
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Up to 45%Gross savings per treatment episode
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*Source: RAND Corporation analysis Of Cat rum Health results data. Funded by National Institute on Aging. Published March 2021.
**Some deductible may apply to members with HDHP
We deliver a better experience, for patients and employers
Fidelia’s double knee replacement
“The experience was fabulous. My whole quality of life has changed for the better, thanks to Carrum. Everyone was professional, helpful, and very, very careful. It’s the best decision I have ever made, and I’m proud to say that. Thank you for saving my life.”
Carrum client, US Foods
“With Carrum, we got an easy plug and play platform, the ability to quickly launch a quality program across the United States, plus more oversight, lower costs and the best experience for associates that we can possibly get.”
Sue Letang, Senior Manager, Health & Welfare Plans, US Foods
Trina’s neck pain surgery
“I am so happy I had access to Carrum Health. I got to go to a top hospital, completely for free. They coordinated everything and even put my husband and myself up at a very nice hotel next to the hospital. I was worried about how much everything was going to cost, but I didn’t have to anymore, thanks to Carrum.”
Carrum client, Sodexo
“You guys (Carrum) are extremely helpful, willing to do whatever it takes, and you made it as easy as possible for us. This is the easiest implementation I’ve ever been through.”
Ellen Lukens, Sr. Manager, Benefits, Sodexo
Clif’s hip replacement
“As an HR manager, I had been asked about Carrum Health, but I never imagined using the benefit myself. It was a great experience, and now when people ask me, I happily recommend Carrum. In fact, I tell them not to wait.”
Danielle's weight loss surgery
“Since my surgery, my sleep has gotten better, which makes my brain function better, which makes my mood better. I’m able to accomplish more and can move around so much easier. I feel happy again, and I owe it all to Carrum Health.”
