How Peraton Achieved Significant Savings and Superior Care with Carrum Health
Improving outcomes and lowering costs with a value-based COE Program
Peraton, a national security leader, partnered with Carrum Health to implement a comprehensive Centers of Excellence (COE) network designed to deliver superior clinical outcomes, improve the member experience, and significantly lower healthcare costs.
This case study highlights:
- How Peraton structured its COE program
- Measurable savings and ROI for both the company and its members
- Member satisfaction outcomes far exceeding national benchmarks
About Peraton
- Headquartered in Reston, VA
- 24,000+ covered lives
- Carrum Health partner since 2022
- Service lines active: Musculoskeletal, Cardiac, Bariatric, Oncology
Peraton provides critical national security services across domains—and is equally committed to improving healthcare outcomes for its employees.
The Challenge
Back in 2021, Peraton had identified several care delivery gaps:
- Members lacked expert guidance navigating complex care decisions
- Care choices were driven by convenience rather than clinical quality
- High rates of unnecessary or low-quality surgeries
- Subpar patient experiences and escalating costs
To address these challenges, Peraton sought a value-based healthcare solution with aligned incentives and superior member support.
The solution: Centers of Excellence program powered by Carrum Health
Peraton selected Carrum Health for its seamless integration, white-glove member service, and partnership-first approach.
Key features of the program:
- Bundled payments model delivering predictable costs
- Integrated with Accolade and Hinge Health (two other vendors Peraton was using) for holistic care pathways
- COE network covering surgeries (musculoskeletal, cardiac, and bariatric) and oncology
- Dedicated Carrum Care Navigators providing high-touch member support
- Robust member engagement strategy, including webinars and tailored communications
“We have had nothing but positive experiences reported with Carrum.”
— Bernadette Long, Senior Director of Benefits, Peraton
Peraton’s partnership with Carrum Health led to significant financial and clinical outcomes. The full case study expands upon Peraton’s journey and outlines the metrics that matter: ROI, employer and member savings, satisfaction scores, and more.